Insurance Repairs in New Lynn: You Choose the Repairer
Your insurer may suggest a repairer. You are allowed to pick your own. Whoever you are insured with, just ask for Solis.
Had an accident and need to make a claim? In New Zealand the choice of repairer is yours, not your insurer's. A preferred or recommended repairer is simply a shop your insurer has an arrangement with; it works for plenty of people, and it is also fine to ask for a local team you can meet and trust. Your excess and your policy terms stay the same either way.
Tell your insurer you would like Solis Panelbeaters in New Lynn to carry out the repair, give them our details and your claim number, and send the same to us. From there we assess the damage, document everything with photos, deal with the insurer and manage the claim from start to finish. You get one point of contact and a repair to the manufacturer's method, with the safety systems recalibrated and our lifetime guarantee on the workmanship.
We do the paperwork
From your claim number to the final invoice, we coordinate the assessment and approvals so you do not have to chase anyone.
Factory standard repairs
I-CAR trained technicians, modern paint systems and correct repair methods that protect your safety systems and resale value.
Honest, upfront pricing
No surprises. We explain what is covered, what is not and any options before any work begins.
Our 6 stage repair process
A proper repair, done in the right order
Every job follows the same careful process, so your car comes back safe and looking right.
01Get in touch
Call us or send photos through the quote form. We give you a free, no obligation assessment.
02We handle the claim
Insured? We contact your insurer, document the damage and manage the approval for you.
03Strip and assess
We disassemble the affected area and check for hidden damage so nothing is missed.
04Repair and refinish
Chassis, panel and paint are restored to factory standard with accurate colour matching.
05Calibrate and check
We recalibrate ADAS sensors where needed and quality check the whole repair.
06Back on the road
We hand back a clean, safe car with a lifetime guarantee on our workmanship.
Insurers we work with
Approved repairer for several, happy to work with all of them
- Star Insurance
- Cove Insurance
- Protecta Insurance
- Toyota Insurance
- Lexus Insurance
- Mazda Insurance
- Suzuki Insurance
Insured with someone else? No problem. Whoever you are with, you can ask for Solis. How the claims process works.
Good to know
Insurance Repairs questions
Yes. Just let your insurer know you would like Solis Panelbeaters in New Lynn to carry out the repair, and we will manage the claim for you. Your cover is not affected.
Usually no. Your excess and policy terms stay the same. We quote to the same standards insurers expect and we deal with them directly so the process is smooth.
We work with all major insurers and we are an approved repairer for several, including Star Insurance and Cove. Even if your insurer has its own panel, you can still nominate Solis.
Politely repeat that you are nominating Solis Panelbeaters in New Lynn as your repairer and ask them to note it on the claim. Insurers can recommend a shop, but the decision is yours. If it helps, call us and we will talk to them with you.
Your excess is set by your policy and is the same whichever repairer you use. We will tell you exactly what applies to your claim before work starts, and if we are running an excess offer at the time we will explain it to you.
Related services
You might also need
Collision Repair
Accident and crash repairs done properly: structural, panel and paint, back to factory standard, with a lifetime guarantee on our workmanship.
Learn moreADAS Calibration
Precise recalibration of the cameras, radars and sensors that run your car safety systems.
Learn moreDent and Bumper Repair
Car park dings, bumper scuffs, door dents and scratches repaired and colour matched so you cannot tell where the damage was.
Learn more
Ready to get your car sorted?
Send a few photos for a free, no obligation quote. We will tell you what is involved and deal with your insurer for you.