frequently asked questions

Solis Panelbeaters can repair your vehicle for all major insurance companies and partners. Most of the insurance companies now assess vehicles by digital, photos & email etc

We can assess your vehicle while you wait, it normally takes about 5-10 minutes if we require longer you will be advised. If your vehicle is not driveable, please contact us & we will take care of this for you.

On occasions we will come to you for the assessment, you would need to contact us to make arrangements.

Light repairs are 1-3 days and medium to larger can be upwards of 7-10 days depending on severity and parts required our team estimator can tell you the repair time and keep you informed of your vehicles progress. Once your claim is cleared and your repairs are authorised, we will book you in and loan you one of our courtesy vehicles while your car is being repaired if needed. We can also pickup and deliver your vehicle for you if you are unable to drop it off.
Sure do!  Please let us know ahead of time so we can make arrangements for you.  If your  vehicle is not driveable, we can take care of towing for you.

We offer a lifetime guarantee on all of our repairs including insurance work, and private repairs.

We want to make sure all of our valued customers are 100% happy with their repairs.

For more information about this guarantee, please visit the website at
www.collisionrepair.co.nz
www.mta.org.nz

If you do not have insurance or have third party only, you will need to know which company the other party is insured with. You will need a claim number from the other party & make contact with their insurance company, they will advise you of what you are required to do to complete the claim. 

in this case, please call us we can help you out for your stress of the whole claims process

 

 

If you have the misfortune to be involved in an accident, we can assist you with the claim process. Our office staff has had many years dealing with all the insurance companies so we will help ease the stress of the whole claims process

If you have full insurance you must go through your own insurance company, even if there was another party involved & you are not at fault. As long as your insurance company have the details of the other party you will have no excess & the claim will not affect your policy history at all.

 

Our working process for insurance work

Lodge Claim

Make contact with your insurance provider to get the claim number to start with

Bring Your Vehicle

most of insurance provider now assess vehicle by digital images

Get It Repaired

once your claim is cleared we will book you in to start to repair!

Direct online claim click

Ask A Question

Working Hours

  • Monday

    7.30 - 16.00

  • Tuesday

    7.30 - 16.00

  • Wednesday

    7.30 - 16.00

  • Thursday

    7.30 - 16.00

  • Friday

    7.30 - 16.00