Claims Assistance
Frequently Asked Questions
WHAT INSURERS DO SOLIS WORK WITH
Solis Panelbeaters can repair your vehicle for all major insurance companies and partners. Most of the insurance companies now assess vehicles by digital, photos & email etc
We can assess your vehicle while you wait, it normally takes about 5-10 minutes if we require longer you will be advised. If your vehicle is not driveable, please contact us & we will take care of this for you.
On occasions we will come to you for the assessment, you would need to contact us to make arrangements.
HOW LONG IT WILL TAKE?
Light repairs are 1-3 days and medium to larger can be upwards of 7-10 days depending on severity and parts required our team estimator can tell you the repair time and keep you informed of your vehicles progress. Once your claim is cleared and your repairs are authorised, we will book you in and loan you one of our courtesy vehicles while your car is being repaired if needed. We can also pickup and deliver your vehicle for you if you are unable to drop it off.
DO YOU OFFER FREE PICK UP / DEILVERY?
Sure do! Please let us know ahead of time so we can make arrangements for you. If your vehicle is not driveable, we can take care of towing for you.
DO YOU GUARANTEE YOUR WORK
We offer a lifetime guarantee on all of our repairs including insurance work, and private repairs.
We want to make sure all of our valued customers are 100% happy with their repairs.
For more information about this guarantee, please visit the website at
www.collisionrepair.co.nz
www.mta.org.nz
WHAT IF I DON'T HAVE INSURANCE OR THIRD PARTY ONLY
If you do not have insurance or have third party only, you will need to know which company the other party is insured with. You will need a claim number from the other party & make contact with their insurance company, they will advise you of what you are required to do to complete the claim.
in this case, please call us we can help you out for your stress of the whole claims process
DO I NEED TO MAKE A CLAIM ?
If you have the misfortune to be involved in an accident, we can assist you with the claim process. Our office staff has had many years dealing with all the insurance companies so we will help ease the stress of the whole claims process
If you have full insurance you must go through your own insurance company, even if there was another party involved & you are not at fault. As long as your insurance company have the details of the other party you will have no excess & the claim will not affect your policy history at all.